United Parcel Service (UPS)

A United Parcel Service (UPS) é líder global em logística, reconhecida por seus icônicos caminhões marrons. Embora famosa por sua rápida entrega doméstica nos EUA, ela desempenha um papel crucial no comércio eletrônico internacional, lidando com milhões de remessas da China e da Europa todos os dias.

Para compradores online, a UPS geralmente atua como a ponte entre continentes. Se você escolher uma opção de remessa expressa em sites como Amazon ou AliExpress, a UPS cuida da jornada de porta em porta. No entanto, para remessas econômicas, eles costumam usar o UPS Mail Innovations - um serviço híbrido onde a UPS transporta o pacote pelo país, mas o entrega aos correios locais (USPS) para entrega final. Essa transferência geralmente causa confusão nas atualizações de rastreamento.

É por isso que confiar apenas no site oficial pode ser frustrante. Nossa ferramenta de rastreamento universal resolve isso monitorando várias transportadoras simultaneamente. Se o seu pacote estiver travado em "Etiqueta Criada" na China ou acabou de ser entregue a um carteiro local, o Encomendas da China reúne os dados para lhe dar uma visão completa e ininterrupta da sua entrega.

Perguntas Frequentes - Ups

Existe Uma Forma Alternativa De Rastrear Meu Pacote Internacional Da United Parcel Service (Ups)?

Pacotes da China é um serviço universal de rastreamento de pacotes que permite monitorar remessas de diversos transportadores logísticos. Ele coleta atualizações do site oficial da United Parcel Service (UPS) e integra informações de vários transportadores para fornecer uma visão completa do trajeto do seu pacote, seja dentro de Estados Unidos da América ou em envios internacionais.

Uma das funcionalidades que oferecemos é o nosso Detector de Fraudes. Por exemplo, se você está aguardando um pacote da United Parcel Service (UPS) e suspeita que o número de rastreamento pode ser falso, nosso sistema identificará e notificará você. Isso permite que você resolva o problema antes que ele se agrave, especialmente em remessas enviadas de Estados Unidos da América para outro país.

Se você trabalha com e-commerce, isso é ainda mais vantajoso. Pacotes da China possui um Portal do Desenvolvedor que permite integrar ferramentas de rastreamento diretamente em seu site. Imagine fornecer aos seus clientes atualizações detalhadas sobre remessas da United Parcel Service (UPS) sem esforço adicional – é uma solução vantajosa tanto para sua empresa quanto para seus clientes.

A Mensagem De Texto Sobre "Taxas Alfandegárias" É Real?

A UPS frequentemente cobra impostos de importação e taxas de corretagem para remessas internacionais, o que torna os golpes de "taxas não pagas" particularmente perigosos. Os golpistas sabem disso e enviam mensagens de texto (SMS) falsas alegando que seu pacote está "retido na alfândega" para roubar os detalhes do seu cartão de crédito.

Como diferenciar

As solicitações de pagamento legítimas da UPS têm características específicas que os golpes geralmente não têm. Antes de pagar, verifique estes três detalhes:

O endereço do link: Um link real da UPS sempre começará com https://www.ups.com ou https://go.ups.com. Os golpistas usam domínios falsos como ups-delivery-fee.com, package-service.net ou links encurtados estranhos;
O número de rastreamento: Uma notificação real geralmente fará referência ao seu número de rastreamento "1Z" específico. Mensagens de golpe geralmente usam uma frase genérica "seu pacote" sem identificar de qual pacote estão falando;
A urgência: Os golpistas ameaçam "devolver o item imediatamente" se você não pagar em 24 horas. Os processos alfandegários reais são mais lentos e enviam faturas oficiais.

A maneira mais segura de pagar: Nunca pague diretamente por meio de um link de texto se não tiver certeza. Em vez disso, abra o site ou aplicativo oficial da UPS e insira seu número de rastreamento lá. Se uma taxa for realmente devida, a página oficial de rastreamento exibirá um botão claro "Pay Now" (Pagar Agora). Se o site não disser nada sobre uma taxa, o texto era um golpe.

Por Que Meu Pacote Está Travado Em "Etiqueta Criada"?

Se o status de rastreamento mostrar "Etiqueta Criada" (ou "Pedido Processado: Pronto para a UPS") e não tiver mudado por vários dias, isso significa que a UPS ainda não recebeu o pacote.

O que está realmente acontecendo?

Esse status indica que o remetente imprimiu a etiqueta de envio e pagou a postagem eletronicamente. A caixa ainda está no armazém do remetente ou está a caminho de uma instalação da UPS por meio de outra transportadora.

Por que demora tanto?

Isso é extremamente comum em pedidos internacionais (o chamado "dropshipping"):

O vendedor imprime uma etiqueta da UPS no país de destino (por exemplo, os EUA);
O pacote é enviado da China para os EUA via frete marítimo ou aéreo (o que leva de 5 a 10 dias);
Somente quando o contêiner chega aos EUA e é aberto é que o pacote individual é entregue à UPS.

Até que essa transferência aconteça, a UPS não tem informações sobre o pacote. Você normalmente deve esperar de 7 a 10 dias pela primeira verificação física. Se o status permanecer inalterado após duas semanas, entre em contato com o vendedor para obter um reembolso.

O Que É O Ups Mail Innovations E Por Que O Rastreamento Parou?

Se o seu rastreamento disser "UPS Mail Innovations", seu pacote está sendo entregue por meio de um serviço econômico híbrido. A UPS cuida do transporte de longa distância (a "milha intermediária"), mas não o entrega à sua porta.

Como Funciona

Assim que o pacote chega à sua área local, a UPS o entrega ao serviço postal local (como o USPS nos Estados Unidos) para a entrega final. É por isso que você pode ver uma mensagem de status como "Package transferred to post office" (Pacote transferido para os correios).

Por que o rastreamento parece "congelar"

Muitas vezes surge confusão durante a transferência entre a UPS e os correios locais. Aqui está o que você precisa saber:

Novo Número de Rastreamento: Após a transferência, o pacote geralmente recebe um novo número de rastreamento atribuído pelo serviço postal. Pode ser necessário procurar um "ID de Rastreamento do Serviço Postal" na página de rastreamento da UPS para continuar seguindo o item;
A "Lacuna": Pode levar de 24 a 48 horas para que os correios locais digitalizem o item depois que a UPS o entrega. Durante esse tempo, parece que o pacote foi perdido, mas está simplesmente em uma lixeira de triagem aguardando o carteiro.

Dica: Use nosso rastreador universal para essas remessas. Detectamos automaticamente o número de rastreamento da UPS e o número de rastreamento postal local, combinando-os em uma única linha do tempo para que você não perca seu pacote de vista.

Como Posso Rastrear Meu Pacote Da Ups?

Rastrear um pacote com a UPS é simples porque eles fornecem algumas das verificações mais detalhadas do setor. Dependendo das informações que você tem, aqui estão as melhores maneiras de localizar sua remessa.

1. Rastreamento Padrão

O método mais rápido é usar a página oficial de rastreamento da UPS. Você precisará do seu número de rastreamento, que geralmente começa com "1Z" seguido por uma sequência de números e letras (por exemplo, 1Z999999999...). Basta inseri-lo na barra de pesquisa para ver o status atual.

2. UPS My Choice

Se você faz pedidos com frequência, recomendamos criar uma conta gratuita do UPS My Choice. Este serviço vincula seu endereço residencial ao sistema deles, permitindo que você:

Veja todos os pacotes recebidos automaticamente, mesmo se você ainda não tiver o número de rastreamento;
Receba alertas proativos no dia anterior à entrega;
Assine pacotes digitalmente ou dê instruções para deixá-los com um vizinho.

3. Rastrear por Número de Referência

Às vezes, o remetente (especialmente dropshippers) fornece um número de pedido, mas esquece o ID de rastreamento. No site da UPS, você pode selecionar "Rastrear por Referência". Insira seu número de pedido e o intervalo de datas de envio para tentar encontrar o pacote sem o código "1Z".

4. Rastreamento Universal com Encomendas da China

Se você estiver rastreando uma remessa internacional que envolve várias transportadoras (por exemplo, começando com um correio local na China e terminando com a UPS), use nosso rastreador Encomendas da China. Consolidamos dados de todos os parceiros logísticos envolvidos para mostrar a jornada completa em um só lugar.

Tenho Um Problema Com Minha Entrega. O Que Devo Fazer?

Problemas de entrega são estressantes, mas a maioria dos problemas com a UPS se enquadra em três categorias. Aqui está um guia passo a passo sobre como lidar com cada situação.

1. Pacote marcado como "Entregue" mas ausente

Se o seu rastreamento mostrar "Delivered" (Entregue), mas você não conseguir encontrar o item, não registre uma reclamação imediatamente.

Verifique em todos os lugares: Os motoristas da UPS são treinados para esconder pacotes para evitar roubos. Verifique atrás de pilares, portas de garagem e sob móveis de varanda;
Procure por um "InfoNotice": Se o motorista não o encontrou, ele pode ter levado o pacote para um UPS Access Point próximo (uma loja local) para você retirar. Seu status de rastreamento geralmente indicará "Delivered to Access Point" (Entregue no Access Point);
Aguarde 24 horas: Às vezes, os motoristas digitalizam um pacote como entregue algumas horas antes de realmente deixá-lo.

2. Pacote danificado

Se o seu item chegar quebrado, você deve agir rápido. Não jogue fora a embalagem. A UPS pode exigir uma inspeção física da caixa e dos materiais de embalagem. Tire fotos do dano imediatamente e entre em contato com o remetente.

3. Registrar uma reclamação

Se o pacote for realmente perdido ou danificado, uma reclamação deve ser registrada. No entanto, existe uma regra de ouro: O remetente deve registrar a reclamação.

Por quê? O remetente é quem pagou a UPS e detém o contrato de seguro. Se você registrá-lo como destinatário, o processo geralmente é mais lento e o pagamento é enviado ao remetente de qualquer maneira;
Ação: Entre em contato com a loja online ou vendedor, relate o problema e peça para iniciarem o processo de reclamação da UPS.

Nota sobre o prazo: As reclamações são normalmente resolvidas dentro de 8 a 15 dias úteis. Você pode pedir atualizações ao remetente, pois eles receberão as notificações em seu painel.

Como Posso Alterar A Hora Ou O Local De Entrega Do Meu Pacote Ups?

Se você precisar alterar onde ou quando seu pacote chegará, poderá fazê-lo facilmente por meio do painel do UPS My Choice. No entanto, a disponibilidade depende das restrições do remetente e do status atual do pacote.

Guia Passo a Passo

Faça Login: Entre na sua conta UPS My Choice. Se você não tiver uma, precisará se registrar para verificar seu endereço;
Selecione o Pacote: Encontre a remessa em seu painel ou lista de rastreamento. Clique em "Delivery Options" (Opções de Entrega) (às vezes rotulado como "Change Delivery" - Alterar Entrega);
Escolha uma Opção: Você normalmente pode selecionar uma das seguintes opções:
- Entregar em um UPS Access Point: Redirecione o pacote para uma loja local (CVS, Michaels, etc.) para retirada segura. Geralmente, essa é a opção mais barata ou gratuita;
- Entregar em outro endereço: Envie para um vizinho ou para o seu local de trabalho (geralmente requer uma taxa);
- Reagendar Entrega: Escolha uma data futura específica que funcione para você (geralmente requer uma taxa).

Por que não consigo alterar minha entrega?

Se o botão "Delivery Options" (Opções de Entrega) estiver acinzentado ou ausente, significa que você não pode alterar a entrega. Isso acontece por dois motivos:

Restrição do Remetente: O vendedor (remetente) bloqueou as alterações por motivos de segurança para evitar fraudes;
Tarde Demais: O pacote já está "Out for Delivery" (Saiu para Entrega) no caminhão. Nesta fase, o motorista não pode receber novas instruções.

Para obter uma lista completa de taxas e regras, você pode verificar o guia oficial de Alteração de Entrega da UPS.

Tempo Médio De Entrega Ups

0-1 Dias

14%

2-3 Dias

25%

4-5 Dias

22%

6-7 Dias

19%

8-9 Dias

10+ Dias

13%

Tempo de entrega para o transportador UPS, dependendo do país de destino.

Estados Unidos da América 5 Dias
Reino Unido da Grã-Bretanha e Irlanda do Norte 7 Dias
Canadá 7 Dias
República da Polónia 8 Dias
República Federal da Alemanha 11 Dias
Comunidade da Austrália 9 Dias
República da Irlanda 13 Dias
Holanda 6 Dias
República Italiana 6 Dias
República Francesa 6 Dias
Malásia 10 Dias
República da Áustria 4 Dias
Reino de Espanha 8 Dias
Romênia 15 Dias
República português 25 Dias
Japão 5 Dias
República de Singapura 6 Dias
Reino da Dinamarca 12 Dias
Reino da Suécia 9 Dias
Reino da Bélgica 9 Dias
Estado de Israel 6 Dias
República da Finlândia 9 Dias
República Federativa do Brasil 9 Dias
Hong Kong Região Administrativa Especial da República Popular da China 6 Dias
Hungria 5 Dias
Reino de Marrocos 12 Dias
Confederação Suíça 5 Dias
República Helénica 9 Dias
Estados Unidos Mexicanos 9 Dias
República da Lituânia 10 Dias
Commonwealth of Puerto Rico 5 Dias
República Checa 6 Dias
Reino da Arábia Saudita 10 Dias
República das Filipinas 8 Dias
Reino da Noruega 7 Dias
nova Zelândia 10 Dias
República da Eslovénia 4 Dias
República Eslovaca 10 Dias
Emirados Árabes Unidos 5 Dias
República da Croácia 5 Dias
República da Coreia 5 Dias
República da Bulgária 11 Dias
Estado do Kuwait 9 Dias
Estado do Qatar 8 Dias
República Popular da China 17 Dias
Grão-Ducado do Luxemburgo 3 Dias
República da China 6 Dias
República da Índia 10 Dias
República da Letónia 12 Dias
República da Estónia 12 Dias
Federação Russa 13 Dias
República da Indonésia 9 Dias
Reino da Tailândia 6 Dias
República da África do Sul 14 Dias
República de Chipre 4 Dias
República Árabe do Egipto 4 Dias
República da Turquia 10 Dias
República de Cabo Verde 23 Dias
República de Malta 5 Dias
República da Moldávia 5 Dias
República Socialista do Vietname 4 Dias
República Argelina Democrática e Popular 7 Dias
República do Cazaquistão 9 Dias

UPS Estados De Rastreamento De Pacotes

Em trânsito

Shipper created a label, UPS has not received the package yet.
Departed from Facility
Arrived at Facility
Your package is on the way
Processing at UPS Facility
Out For Delivery Today
Warehouse Scan
Loaded on Delivery Vehicle
Import Scan
Export Scan
Package departed international carrier facility
Import C.O.D. (ICOD) charges have been paid or billed.
Voided Information Received
Out For Delivery
Package arrived at international carrier
Drop-Off
Pickup Scan
UPS is preparing your package for clearance. We will notify you if additional information is needed.
Your package has cleared customs and is on the way.
Departed UPS Facility
Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.
Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
In Transit to UPS Mail Innovations
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Package arrived at foreign customs office
The package is at the clearing agency awaiting final release.
The package will be forwarded to a UPS facility in the destination city.
UPS has received the information needed to submit your package for clearance.
The delivery date has been rescheduled as the receiver requested.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.
Your package has been released by the government agency.
Your package will be delivered one business day later than expected.
Order information received
Your delivery change to a UPS Access Point™ is in progress. Check back later for updates.
Electronic Shipment Information Received for Package by international carrier
Package cleared by foreign customs office
Package delivered by local post office.
Your package is in transit.
We are experiencing transit delays. We will deliver your package as soon as possible.
Your delivery will be rescheduled.
Your package will be delivered on the next available delivery day in your area.
The package has been rescheduled for a future delivery date.
Package is in transit to a UPS facility
Your package is prepared for clearance.
Your package is in transit. We're updating plans to schedule your delivery. / Delivery will be delayed by one business day.
Confirmed Arrival
Package processed
Package received for processing
Out for delivery
Received by the local post office
Departure Scan
Your package has been transferred to the post office and will be delivered in approximately 1-2 days.
Received into UPS possession
Your package was processed at our facility.
Received by Agent Export Processing Site. Preparing for final mile delivery.
We received a request from the receiver to reschedule the delivery.
Depature Scan: Enroute to USPS
Cleared Customs
The receiver has moved. We're attempting to obtain a new delivery address for this receiver.
Delivery to a UPS Access Point™ location is pending.
Confirmed International Departure
Order Processed: In Transit to UPS
Package processed by international carrier
The address has been updated as the receiver requested.
Some additional transit time is required since the receiver is located in a remote area.
Arrived at USPS Facility
The package has been redirected and forwarded to the delivery center.
A UPS Mobile shipment was created and is linked to this tracking number.
Out for Delivery
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We've requested that the receiver contact us.
Your package is in transit. We're updating plans to schedule your delivery.
The service selected is not available to this destination address. This has delayed delivery. / Your package is on the way
Delivery instructions have been provided by the receiver.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / Your package is on the way
We've updated the delivery address as requested by the receiver.
Departed USPS Facility
Your delivery has been rescheduled. Your package will be held until the delivery date requested.
Arrival Scan
Arrived at UPS Facility
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We're unable to deliver your package on schedule.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package will be returned to the sender.
The receiver has moved. We will deliver the package to the receiver's new address.
Order Shipped
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver.
A new tracking number was assigned to this package. Use the new tracking number for status updates.
Your package has cleared customs and will be placed on the next available departure.
Package transferred to post office
Shipper created a label, Roadie has not received the package yet.
Your package is in transit. We're updating plans to schedule your delivery. / Your delivery will be rescheduled.
Your package was cleared after the scheduled transport departure. We will reschedule for the next available departure. / Delivery will be delayed by one business day.
Scheduled for delivery today.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package is at the clearing agency awaiting final release.
Your package was processed at our facility. / The package will be forwarded to a UPS facility in the destination city.
We received an additional request to change the delivery of this package. The request is in progress. / The package will be returned to the sender.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way
Docs Received from Shipper
The address was changed as the receiver requested.
As requested by the sender, the delivery change for this package was completed.
Your package has been released by the Government Agency and is on the way.
Shipment Delivered to USPS, Package Acceptance Pending
Delivery has been rescheduled due to holiday closures.
The information requested has been obtained and the hold has been resolved. Shipment is now in transit.
The receiver requested an alternate delivery address. The request is in progress.
Your UPS SurePost package was delivered to an Agent for final delivery.
The recovery intercept was successfully completed. / The address was corrected.
The delivery address has been updated and your package is on its way.
The receiver requested a temporary change to the delivery address.
Your package arrived late to the destination city. You should expect at least one business day delay.

Entregue

Delivered
Your investigation has been closed with a proof of delivery.

Alerta

The package remains at the UPS Access Point™ location and is reaching the maximum days allowed to be held.
Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day.
A claim has been issued to the sender for your package. Please contact the sender for more information.
A late flight has caused a delay. We will update the delivery date as soon as possible.
Import charges are due for this package. Select Pay Now (where available) or pay at delivery.
The receiver was not available for delivery. We'll make a second attempt the next business day.
We’re sorry your package was delayed. We are adjusting delivery plans as quickly as possible.
Due to weather, your package is delayed by one business day.
This package is being held for a future delivery date.
We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be delayed by one business day.
We've begun an investigation to locate the package.
Delivery will be delayed by one business day.
We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Your package is with a non-UPS broker, contact the non-UPS broker for additional information.
Severe weather conditions have delayed delivery.
The package is being held for a future delivery date. We'll attempt to deliver on the date requested.
Your package may be delayed due to a required x-ray inspection. / Your package is on the way
We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.
Your delivery has been delayed by one business day.
Due to operating conditions, your package may be delayed.
The receiver was not available at the time of the final delivery attempt.
The driver was unable to collect funds on the final delivery attempt. / We'll contact the sender or receiver about this delivery.
We missed you again. A final attempt will be made the next business day.
Your package was not received at the UPS facility as originally scheduled. There may be a delivery delay.
We are trying to get the security access our driver needs for this delivery.
We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.
Package delivery was attempted
We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up.
The maximum days to hold the package at the UPS Access Point™ location expired. The package will be returned.
Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
The service selected is not available to this destination address. This has delayed delivery.
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
The receiving business was closed. We'll attempt to deliver the package the next business day.
An investigation has been opened for your lost package.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.
The package was given to UPS after the cutoff time and the delivery date may be impacted.
The receiving business was closed and delivery has been rescheduled for the next business day.
The receiver was not available at the time of the final delivery attempt. / We'll contact the sender or receiver about this delivery.
The driver was not able to receive payment. A final attempt will be made the next business day.
The investigation has been closed. We were unable to contact the receiver.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
The address is incomplete. This may delay delivery. We're attempting to update the address.
An emergency situation or severe weather condition has delayed delivery. / Your delivery will be rescheduled.
Incomplete address information may delay delivery. We are attempting to update this information.
A non-UPS labor dispute has delayed delivery by one business day.
Requested delivery change cannot be completed. The package will be delivered as previously scheduled.
All merchandise is missing and the empty carton was discarded. UPS will notify the sender.
We've missed the scheduled transfer time. This may cause a delay.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information.
At the receiver's request, the UPS My Choice delivery change option was modified. / The request for this package was cancelled.
The driver was unable to collect funds on the final delivery attempt.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery will be rescheduled.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / The information requested has been obtained and the hold has been resolved.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery has been rescheduled for the next business day.
As requested by the sender, the package is being returned. Contact the sender for additional information. / The package will be returned to the sender.
Your package may be delayed due to a required x-ray inspection.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be delayed by one business day.
We were unable to deliver your package. It's on the way to a UPS Access Point™ location next business day for pick up.
The C.O.D. amount is missing from the label. We're attempting to update this information.
A missing commercial invoice is causing a delay. We are working to obtain this information.
The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
Package delivery was missed due to an incorrect address
We've corrected the street number, and the package is on its way to the updated address.
The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be returned to the sender.
A late flight has caused a delay. Your package will be delayed by one business day.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible. / Your delivery has been rescheduled for the next business day.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package is on the way
The entire shipment was not delivered.
We're unable to contact the receiver.
We were unable to dispatch the trailer on time. This may cause a delay.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
Package was incorrectly sorted to the wrong destination
A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
We're unable to deliver your package on schedule.
The receiver was not available at the time of the second delivery attempt. A final attempt will be made.
Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address. / Your delivery will be rescheduled.
We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.
The receiver was not available at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
Due to operating conditions, your package may be delayed. / Your delivery will be rescheduled.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day.
Your package has been delayed due to an export gateway hold. / We're unable to deliver your package on schedule.
We've incorrectly sorted this package which may cause a delay.
After the delivery was made, the package was reported as damaged. / UPS will follow-up with the sender.
Your package was damaged in transit. We will notify the sender with details.
A late UPS trailer arrival has delayed delivery by one business day.
Your package is delayed. Check back later for delivery updates.
The address is incomplete. This may delay delivery. We're attempting to update the address. / The address was corrected.
Import C.O.D. (ICOD) charges are due for this package. Online payment required at ups.com.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
The receiving business was closed at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
The delivery address is incomplete. We are working to correct this issue and your delivery will be rescheduled.
The receiver was not available at the time of the final delivery attempt. / Your delivery has been rescheduled for the next business day.
The street number is incorrect. This may delay delivery. We're attempting to update the address.
Delivery may be delayed due to an incomplete address. We are working to update the address.
A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible.
The receiver was not available at the time of the final delivery attempt. / We sent the package to UPS Lost and Found.
A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible.
We tried to deliver your package, but we were unable to collect funds. We'll try again on the next business day.
The receiver will only accept delivery during certain hours. We're adjusting delivery plans as quickly as possible. / The package will be returned to the sender.
Previous local labor dispute has caused delays. Recovery efforts are under way to deliver your pkg as soon as possible. / Delivery will be delayed by one business day.
The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled.
The driver was unable to collect funds on the final delivery attempt. / The package will be returned to the sender.
A required security check has delayed delivery.
Shipment on Hold
Your delivery will be rescheduled due to a missed aircraft transfer. We will update the delivery date as soon as possible.
Directions to the address are required to complete delivery. We are attempting to update this information.

Retirada

Delivered to UPS Access Point™ location and awaiting customer pickup.
Delivered to UPS Access Point™
The package will be delivered to the recipient’s preferred UPS Access Point™ location.
Package requires pickup from post office
Package picked-up by agent at post office
The package will be delivered to the UPS Access Point™ location requested by the receiver.
A delivery change has been completed and your shipment will be forwarded to a UPS Access Point™.
The receiver requested this package to be held for pickup at the UPS facility.

Não entregue

The receiver refused the delivery. UPS will contact the sender for further instructions.
UPS has returned your package to the sender.
The package was refused by the receiver and will be returned to the sender.
The package was not picked up at the UPS Access Point™ location by the expiration date and is being returned to sender.
We've received a request from the sender to return the package.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package will be returned to the sender.
We were unable to obtain a correct address for the receiver, package will be returned to the sender.
International carrier is preparing package return
The receiver does not want the product and refused the delivery.
Your package was returned to the import site and is awaiting clearance. / The address was corrected.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / The package will be returned to the sender.
A UPS My Choice delivery change was requested for this package. / The package will be returned to the sender.
The package is being returned to the sender because the receiver refused delivery.